Ministries and Public Authorities have been undertaking reforms to become more efficient, transparent, responsive and citizen-oriented. Public administrations are becoming more flexible and performance-focused, adopting a forward-looking approach in their planning and budgeting. Process and organisational changes introduced increasingly focus on end-performance results and quality of services offered. Public administrations have progressively substituted the direct provision of some services with either outsourced ones or in partnership with private sector entities, focusing mainly on the creation and regulation of new markets. Furthermore, public sector employment has undergone significant changes with the selective introduction of more flexible, individualised and performance-driven practices.
The growing body of public sector reforms throughout the world creates a pool of lessons learned and best practices. However, it is clearly recognised that modernisation is context-dependent and should be tailored to an individual country's needs and circumstances as a complex and continuous process, in which every piece of reform will impact all intertwined parts of the public administration system.
The services delivered can be grouped along the following basic categories:
- Development Consulting Services supporting the public administration in formulating, planning and implementing government development activities at national, regional or sectoral level.
- Management and ICT Consulting Services aiming at modernising public sector structures, operations and procedures and making them more citizen friendly.